Casilando - procrastinate big withdrawal

Hi needhelper - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what can find out for you.

Thanks,

ThePOGG

Hi needhelper,

The operator has emailed you requesting further documentation. Please provide this and let us know once you have done so.

Thanks,

ThePOGG

HEY, i provided all the documents they asked for. They asked where my money come with i played, I provided my student loan documents.

Hi needhelper,

The operator requested:

"1. Source of funds

We require information confirming the source of the deposits made on 15th December 2020. This could be in the form of 3 payslips plus your bank statement for that period, or other evidence, verifying the source from whence the deposited funds originated from

2. Proof of Deposit

We also require a proof of the deposits of €10,500 made, labelled “My Transfer”, which appear on the statement you provided. Please submit a statement of the bank account that was used for the fund transfer, dated from 15th December 2020 till 22nd January 2021."

Have you provided all of the above?

Thanks,

ThePOGG

Hi needhelper,

I'm following-up on the above?

Thanks,

ThePOGG

Hey, I have provided all the documents they asked for. Yesterday sent last one.

29.4.2021 The Casino asked me again a document, what I have already provided to them. The document was Bank statement from January, from the bank account where I did my deposit from. I sent it again to them. They are just playing some time.

they paid me after 4 months a wait. The money has arrived to my bank account. :) thanks

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Hi needhelper,

Thanks for letting us know - it is appreciated :)

ThePOGG