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Hi jimford - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi jimford,

I've spoken to the operator about this issue. To resolve it they would need to get their payment processor to recall the payment from the expired card. 

What needs to happen here is that firstly you need to contact the issuing bank provide them with the following information and ask them to trace the funds:

Payment Method: 	[EDIT]
Payment Ref: 	[EDIT]
ARN: 	[EDIT]

If your bank cannot trace the funds you need to ask them to provide you with a letter stating that they cannot trace the funds using the ARN number. In this situation the operator should be able to reverse the transaction if you can provide said letter.

Thanks,

ThePOGG

Hi jimford,

Have you contacted your bank?

Thanks,

ThePOGG

Hi jimford,

I'm following-up on the above?

Thanks,

ThePOGG

Hello! Sorry for the delay I've had a very busy month. I tried to contact them two days ago and they kept me on the phone for an hour in queue but I had to leave. I will try again monday and update you ASAP after.

Hi jimford,

Have you had any success?

Thanks,

ThePOGG

Hi jimford,

If we haven't heard from you by Friday the 7th of September I'll assume you no longer require our assistance and close this complaint.

Thanks,

ThePOGG

This player has become non-responsive to our repeated requests for an update so we assume that they've managed to resolve this issue without further intervention on our part.

I won 300 pounds and withdrew it, unfortunately the default withdrawal was an expired card. Because of this the funds were never received. I have spoken to my bank (TSB) and they tell me that because the money was sent to an expired card that the funds are inaccessible even though it's the same account. TSB asked me to speak to casimba about it and for casimba to request a return from their bank for the 300 so they can send it to the right card, but casimba and being completely unhelpful and keep telling me to contact the bank. I have email correspondents and chat logs of my discussions with casimba and a bank statement is on the way to prove the money never went in.
 
 I don't know what else to do, it's a lot of money and I feel helpless.

Casimba - Money sent to expired card

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