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Casino.com - deposits refunded

Ruling

Found for the Casino - Casino.com have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our Casino.com Review.

Player's Complaint

I got month ago an email from casino.com about 200 % bonus offer and made a 100e deposit and got 200e bonus money. I wagered the bonus withing all the terms and made withdrawal request for 1758,75 eur (28.3.2020). Its been month now, they have been asking me documents which I sent and those documents got accepted and made even a phone call verify my account. Ive been asking once in a while what is taking so long with my withdrawal request and only information that I got was that my account is under review. Now suddenly I got an email that said that my 400e withdrawal request was accepted (might be all the deposits I made to that site). I asked from support why Im getting email about 400e withdrawal because I made withdrawal request for 1758,75e. They answered me that I made that 400e withdrawal request on 25.4.2020. My account has been locked since my withdrawal 28.3.2020 so how I could have even login to make a withdrawal request. This is just absurd. Could you please help me whit this case?

Read the casino review

2 Responses

User icon
ThePOGG
April 27, 2020

Hi tupe20 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 15, 2020

Casino.com have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

tupe20 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino.com
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • ONISAC Ltd

April 27, 2020

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