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Casino Rex - login issue

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Casino Rex Review.

Player's Complaint

I made 50€ deposit to casino rex on 3.2.2023 using trustly. After the money was transfer i got message saying they sent me a email but nothing arrived. after chatting with them about this problem they keep telling me that it is my fault to that i cant sign in. I have proof them pictures and even video showing that i do eveything correct and their website just isnt working. They refuse to give me my money back or help me to get into my account. I have sent them also proof of money transfer but they still say there is nothing they can do about it.

Read the casino review

3 Responses

User icon
thepogg
February 4, 2023

Hi opponentjeesus - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Have you cleared your browser cache and tried to log in again? Have you tried using a different browser? Have you tried using an alternative device to log in?

Thanks,

ThePOGG

User icon
thepogg
February 18, 2023

Hi opponentjeesus,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
February 26, 2023

Hi opponentjeesus,

If we haven't heard from you by Friday the 11th of March we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

opponentjeesus consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Rex
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 3, 2023

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