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CasinoCasino - let me deposit despite being from a restricted country
Ruling
Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.
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Player's Complaint
In 2016 i made an account at casinocasino.com. I verified my account and made my first deposit. Only problem was that i could not play any slot since everything was restricted. I talked to the agent and i was told that they changed the country to Malta, in order to be able to play. Please be aware that all my deposits were played using Malta as a country. Apparently, i was restricted from playing any slots here. I was told that in 2018 the system was updated and now i could play any slot i wanted. Well here is the problem. Eventhough casinocasino.com states that accepts players from my residence, there is no way it can be done since my country's gambling commission has an automated blacklist message everytime a customer from my country is attempting to enter this casino. Apparently, i was country resticted and i want a refund for my deposits.
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Agreement
ilikeicecream consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- CasinoCasino
- Malta Gaming Authority
- United Kingdom Gambling Commission
- L&L Europe Ltd
April 4, 2021
Hi ilikeicecream - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.
Further to this I would highlight that the MGA do not prohibit their licensees from accepting players from Greece.
Sorry we cannot be of further help.
ThePOGG