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Casoo - Help


Found for the Casino - This player has broken the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Casoo Casino Review.

Player's Complaint


I made a deposit on my birthday at It was two times 25 Euros via paysafecard. For the second deposit I took the second deposit bonus of 12.5. So, i had 37,5 Euros to play. I won 1500 Euros and I was overwhelmed because I have lost so much money on Casinos and it would be a lifesaver.

I wanted to withdraw the money to my account. But, Casoo blocked my account because according to there terms and conditions I play with 5 Euros per spin and it’s only allowed to play with 3 euros while having a bonus... I m Broken and sad... I cannot believe this... I have never seen the terms and conditions I cannot even open them... I ve Never read or seen or heard anything about it. I show you what they Wrote to me:

Hi [EDIT],

According to our Terms and Conditions:

9.5. The maximum bet when having an active bonus is EUR 3 per spin or EUR 0.3 per bet line. Casoo reserves the right to void and or remove winnings resulting from larger bets than allowed with an active bonus on games of Casoo. Max allowed bet with an active Welcome first and second deposit bonus accounts to 2 EUR / AUD / CAD/ USD / 150 RUB / 20 NOK/SEK / 3 NZD. Max allowed bet on other Welcome pack bonuses (3rd, 4th deposits) account to – 5 EUR / AUD / CAD/ USD / 350 RUB / 50 NOK / SEK / 8 NZD. All 200% welcome bonuses have a max bet limit of 0.5 EUR. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse.

9.7. If a player or a group of players are abusing casino bonuses Casoo has the right to confiscate any wins thereof and to close the players account(s).

Since you made bets accounting to EUR 3 and more during the wagering of the Second Deposit Bonus your balance and all wins thereof have been confiscated and your account blocked.

Your deposits will be refunded and your account will remain blocked.

The decision of the management is final.



Casoo - Your Intergalactic Casino

I really need your help! This cannot be legal... the terms and conditions are hidden... I won 1500 euros .. this is so much Money for me.

My nickname is/was [EDIT]

Thanks for your reply



Please dont Post the complaint with my name on your site or so, I wanna be

anonymous... I m so devastated

Read the casino review

1 Responses

User icon
September 16, 2019

Hi lostinspace1 - welcome to!

Unfortunately there is nothing we can do to help you in this instance. Every bonus comes with terms and conditions and by accepting a bonus you are agreeing to abide by those terms. Where you breach the terms the operator are within their right to void the bonus contract and reset both parties to their starting positions.

Sorry we cannot be of more help.


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lostinspace1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casoo

September 16, 2019

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