Found for the Player - After claiming that this issue was 'resolved', which the player refuted, Casoo Casino have decided that they will no longer cooperate with this service.
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Hello! I have a really serious issue here and I need your maximum understanding please. I recently claimed a bonus in Casoo and it expired before I finished wagering. All my money disappeared. The reason it expired is that I played games that do not contribute. However it is not my fault as it is nothing stated in casino terms about the fact that Kitty Cash and Sugar Pop do not contribute. I made a screenshot of Terms, I can send it if you need. Anyway, casino did not change their Terms yet. I asked casino to return the money to my balance as the confiscation is completely not fair, they acted against their own rules. Casino ignored my email so I decided to appeal to you.
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Karma consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 20, 2019