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Hi hubbesweden - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

As explained in our <a href="https://thepogg.com/complaints-frequently-asked-questions/">Complaints FAQs</a> we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

When you self-excluded at N1 Casino did you request that the self-exclusion be carried over to other properties on the license?

You may find our free Responsible Gambling app <a href="https://betblocker.org/" rel="nofollow ugc">BetBlocker</a> useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

Hi hubbesweden,

I'm following-up on the above?

Thanks,

ThePOGG

Hi hubbesweden,

When you self-excluded at N1 Casino did you request that the self-exclusion be carried over to other properties on the license?

Thanks,

ThePOGG

I nerver Said i self-exclused. They self-exclused me from all acounts i hade in n1 interactive ltd. Before i was self-exclused i told about gaming problems. And after i told about that i was allowed to spend big  money without allmost any winnings then they self-exclused me from all acounts.

Hi hubbesweden,

Did you ask for your account to be closed?

Thanks,

ThePOGG

How can i send a PDF?  I have spelinspektionens document on n1 interactive ltd. How they provided gaming in Sweden without licens. But you Allready know that?

Hi hubbesweden,

We are discussing your complaint with the operator under MGA license rule, which are the rules we are engaged to enforce.

As stated in our <a href="https://thepogg.com/complaints-frequently-asked-questions/">Complaints FAQs</a> we do not pursue return of losses based on lack of license. It is the responsibility of your government to enforce their own laws.

Thanks,

ThePOGG

They has rules of guilti licens to provide game in Sweden. They has specific forbidden n1 interactive ltd to provide game to Swedish players. Next step is to turn to My goverment.that Will probobly resolut in Sanktionsavgift as they base on the incom of a year. Use to be redicules hi amounts. So i asked My deposite back without talk to My goverment. Becus its chep for THE casino in comperence. But IF Thats the way its has to be i Will Contact My goverment. Several casinos has Lost ther MGA licens based on the same ground as i want My deposite back for.

And its not just the fact they are un licenced. The casino (crazyfox) contacted me om My private mail. Asked why im not with Them yet. And prommeses cashback fore everyone No with No exeptios. Thats was a lie. They made me feel stupid. And contacted a persone with gameingprobleme. And allowed me to play with slot of money. I hade alsow loss limmits on n1casino and Bob casino.who is on the same n1 interactive ltd. They havent follow the rules

And i contacted MGA from the beginning and they Said i shall Contact THEpogg. And i did. And you wont eaven Contact THE Casino? Who can i Contact to get help?

Hi hubbesweden,

I have not at this stage stated that we will not contact the operator, but we have not at the present time established that you have any valid claim to pursue. 

I have stated that we will not pursue losses based on lack of license and that it is the responsibility of the Swedish government to enforce Swedish law. The MGA do not prohibit their licensees from accepting Swedish traffic.

Returning to the aspects of your complaint that we can review - loss limits at any casino on the license would not carry over to any other casino and would not result in the operator/license being required to prevent email marketing. This would not be a relevant line of enquiry.

Can you confirm - you have not asked to be self-excluded at any property on this license? But a self-exclusion has been enforced? If that is correct, did your play at Crazy Fox occur before or after this self-exclusion was enforced?

Thanks,

ThePOGG

I asked why they contacted me on My mail and wanted me to join the casino. (Crazyfox)i wonderd becous caus i was closed from all leagel games in Sweden. And is not suposed to get advertise..told about i have trubbel with gambling. And i asked not to Close My acount becous i wanted to win My money back. So they dident Close it then. I tryed to win back My money but Lost it all with high Speed. . Its not Swedish goverment s responerbility to enforse there one law. They have THE law to protect vonerble peaple. (IF some One breaks THE law its not the goverment s responerbility) but they has specific licens for Hilding game in Sweden. And IF you dont have that and providing game its Criminal. I Read THE MGA Rules that casinos not allowed to Accept Deposite over 1000eur a month

Reason 1. I was self-exclused permently from all games leagle in My country = providing game in Sweden without guilti licens is against Swedish law. IF They provide game in Sweden they accted Criminal. No mater IF they have there one Terms. Swedish Gamelaw stands above that when they operating in THE country..



Reason 2. Crazy Fox contacted me when i suposed to dont get advertise couse of My spelpaus..

Thats Criminal aswell. Advertising in a country who has forbidden all casinos without guilti licens to operate..


Reason 3. Did not enforse responseble gaming. They eaven. Let me Keep losing knowin About My problemegambling.  

Reason 4. They wasent suposed to Accept My acount.

 Reaso 5. I made deposite to a casino advertising and marketing turning to Sweden. IF THE casino is turning to Sweden they once again breaking Swedish gamelaw. 
Spelinspektionen has forbidd Them to provide games in Sweden.

Do you get what i writing? And se how they have done wrong? My English is a Long Way from perfect. I'll do My best to be understanded

Reason nr6 i was told in THE chat that they where allowed to provide game to Sweden. Compleatly wrong and missleading. THE B2C licens dos not chance THE laws. Becous they targeting Sweden without a licens its Not tax free in Sweden. They Said they could not let me have any cachback Ore bonus. No vip cas i are from Sweden? They say Swedish are allowed. Give Them unfere treatment. Thats THE same for all n1 interactive ltd casinos i had acount in. So first they turn to Sweden by affiliates. Then they Arent allowed to give bonus becous its against Swedish gamelaw. So they using THE Swedish law when it bennefits THE casino. And when i Question and clame My money back its only THE Malta licens who are provided. And Sweden Law wasent supose to control your rules. They have lied and makes false statment of boath MGA licens and Swedish law. That alone is reason enough to refound me.  False marketing.

Hi hubbesweden,

I've been very clear with you regarding this issue - whether or not Crazy Fox hold a Swedish gambling license is entirely irrelevant to the role of this service. We are here to enforce the rules of the MGA license, not the Swedish license. The MGA does not prohibit their licensees accepting Swedish players. If you want to argue your case based on Swedish licensing rules you need to contact the relevant authorities in Sweden. That is not our role and we cannot assist you with that.

Moving on - you registration with the Swedish national self-exclusion scheme would not be relevant here as the operator does not take part in this scheme as they are not licensed in Sweden.

Next, the MGA does not prohibit operators from taking more than 1k euros/month in deposits from players.

The fact that the operator are accepting/advertising to players from Sweden without a Swedish license is not something that we agree with or support - all operators run by N1 Interactive are actively listed as not accepting Swedish players by this service - but neither is it something that we have any authority to make any ruling over. The MGA has not taken a prohibitive position on this practice and it is MGA rules we are engaged to enforce. Likewise, that the operator engages partially compliant rules with regard to Swedish players (not allowing bonuses) would not breach any MGA rules and is not something we could base a ruling on.

I have to return to the question I asked previously as I cannot see a clear answer in your responses. Can you confirm - you have not asked to be self-excluded at any property on this license? But a self-exclusion has been enforced? If that is correct, did your play at Crazy Fox occur before or after this self-exclusion was enforced?

Thanks,

ThePOGG

Did not ask for self-excluse. Played before THE acounts where closed. They closed all acounts in n1 interactive ltd. Can you ask n1 interactive ltd IF they Will refound all deposite i have made? As i can se My only Other option is turning to THE Swedish polis and gameinspection.caus they accted iligel acording to "spellagen". eaven IF they accted  in Line with MGA. Thanks fore the explination. When i turned to MGA They Said THEpogg handels complains. And this is something you dont want or cant help me.. i hope you talk to n1 interactive ltd and explain My complain. They maby hadent notis THE issue. and are glad i turned to Them so they can show there goodwill to ther customers. When they turning to Sweden without licens its not taxfree any more. So THE fact IF they are providing without licens in Sweden is not irrelevant att all. They has advertise they are taxfree. Pleas talk to Them.iam quir they are happy to help when they understand

Hi hubbesweden,

The MGA are correct, we manage complaints against this operator. But as your complaint is about activity that may not be compliant with Swedish law but IS compliant with the MGA regulations, there's nothing that we can do to assist you.

If the play took place before the operator imposed an exclusion there's no grounds for us to contest losses.

Sorry we cannot be of further help.

ThePOGG

We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there&#039;s no chance we can.

I hade acounts on n1 casino. Spinia. Crazyfox. Bob casino. Maneki. Swedish gameinspection has forbidden Them to turn to Swedish player whitout a guilty licens. They where turning to Swedish players when i was registration THE acounts thrue affiliate marketing and alsow har special terms and conditio IF THE players whas from Sweden. Becouse of that they must comply to THE Swedish gamelaw. I was closed from all games in Sweden fore gaming problems. And its iligel to let a persone open a acount,gamble,or send direkt advertise to a players on permanent gamme stop.if you Eather turning to Swedish players or IF you have a guillty licenc. Its a Criminal ACT and there for is all deposite i have done to THE casino during self-exclused in Sweden iligel. The casino is not Allowed to let me make deposite or registration an acount during THE permanent game stop.. and that is THE casinos responsebility when they turning to and advertise in Sweden. There for My deposite never was leagel to acsept by THE casinos in N1 interactive ltd. The gameinspection is seen very serios to not investigate IF THE players allowed to gamble or having a selfclosed identity. There fore i clame all deposite refounded from THE casinos to me. I am also self-exclused from n1 interactive 2020/05/20 . Can you help me Whit this i case?

Crazy Fox - Acount on iligel ground

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