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Dream Vegas - no cash out

Ruling

Resolved - This player has become unresponsive to our requests for updates. As such we assume that they've managed to resolved their issue without our intervention.

Read our Dream Vegas Casino Review.

Player's Complaint

ill tell short story they say i have been betting above 5 euros but i have prove my bet size was always below 5 euro

Read the casino review

5 Responses

User icon
ThePOGG
June 1, 2019

Hi gangstabob8,

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further, what proof do you have of your claim?

Thanks,

ThePOGG

User icon
gangstabob8
June 1, 2019

it's an xml file can i share it here?

User icon
ThePOGG
June 3, 2019

Hi gangstabob,

Please send it through to [email protected].

Thanks,

ThePOGG

User icon
ThePOGG
June 11, 2019

Hi gangstabob,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 19, 2019

Hi gangstabob,

If we haven't heard from you by Friday the 28th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

gangstabob8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dream Vegas
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

June 1, 2019

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