Dream Vegas - No ID taken

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

I have a gambling problem I am homeless unemployed and have no id or proof I of address or proof of income. I spent every day on dream Vegas for 1 month with around 12 hours a day play time. I expressed how I couldn’t go the 48 hours without reversing a withdrawal but they wouldn’t help on 5 occasions and so all withdrawals were reversed yet they didn’t ask for ID from me even once. I am no longer at the address as I am homeless and the money I spent was not mine to spend and now I am in danger which I have told them. They said 28days should there be a response then over a week later I asked for gameplay data and they said this pushed the original complaints 28 days back to that point. They knew I had a problem they watched me spend £14k in 30 days and took it all happily without ever holding proof of ID or address or income for a homeless unemployed man. I need the money back.

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