ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Dux Casino - Fair gaming not received

Ruling

Found for the Casino - This player has not played enough to generate a large enough sample size to draw any mathematically valid conclusions about the fairness of the games they played.

Read our Dux Casino Review.

Player's Complaint

I have taken an offer from the casino and deposited but i havent received a fair game. i have played dozens of games with no bonus rounds and not even significant wins to longer my gameplay. It was like i deposited to lose. Its another thing to lose fairly with longer and valued gameplay and another way to lose just to lose in a second. Overall i contest their fair play, especially to what happened and the way it happened today.

Read the casino review

1 Responses

User icon
thepogg
March 2, 2023

Hi sonic79 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

While we understand your anxieties, it is clear from your submission that you do not have anywhere near enough data for any meaningful review of your play to be conducted and as such no determination would be possible on the function of the games in question.

We would suggest if you are uncomfortable with the amount you have lost that you consider taking a break from playing.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Sorry we could not be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

High Roller Casinos

Agreement

alexpsx consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dux Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 1, 2023

United States country flag