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Evo Spin - Ignore deposit hold and withdrawal problems

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Evo Spin Casino Review.

Player's Complaint

A trouble occurred on October 12th. There are two issues that are currently being ignored. This is a problem related to withdrawals and not reflected deposits.

First trouble.

I applied for withdrawal to the same account as the deposit, but an error occurred and it was rejected. The content is "You cannot withdraw to this account because it is not used for depositing."

I reported support for this issue, but I was told to wait until it was resolved.

So I suggested that the problem be resolved early. The content is "If I deposit a new minimum amount, can I withdraw it to that account?" The answer was yes, so I immediately deposited $ 20, which is pending and has not yet been reflected.

Therefore, at this time, the first withdrawal error is not resolved and the deposit is not reflected.

Subsequent support is very uncooperative and unpleasant. "Please wait for a while as we will contact you if the problem is resolved." This copy and paste alone will try to complete all replies.

Currently, my account balance is about 2500 USD and I am planning to apply for a withdrawal of 2000 USD.

Read the casino review

5 Responses

User icon
thepogg
October 20, 2021

Hi abc2580 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 5th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
abc2580
November 5, 2021

Hello, I will report it because it is the designated date. Two points about the reflection of withdrawals and deposits, both bad reports.

I screw up 2000 USD that was planned to be withdrawn has been used up.

So the only problem is that the deposit is not reflected. The amount is 20 USD so I won't spend any more time on this issue.

However, I would like to report that the problem was not resolved. Perhaps the withdrawal error hasn't been resolved as well.

User icon
thepogg
November 7, 2021

Hi abc2580 - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

To be clear i) you have played down the $2000 withdrawal and ii) you tried to deposit $20 and this still has not been credited to your account. Is that correct?

Thanks,

ThePOGG

User icon
thepogg
November 13, 2021

Hi abc2580,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 20, 2021

Hi abc2580,

If we haven't heard from you by Friday the 4th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

abc2580 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Evo Spin
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 19, 2021

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