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Evospin - non-payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Evospin Casino Review.

Player's Complaint

I had several problems with evospin, first it said with the verification, then payment etc. I had won 4000e in a casino tournament and before that I asked the VIP manager if there were any restrictions and she said no. Said and confirmed to me by email. Then I won 15000e with this money then applied for a payout first they didn't want to pay out anything I had exceeded the amount. Then they paid me 10,000e, but I'm still missing 5000. There are two different terms and conditions on the website, normal and bonus terms and conditions. There is no mention of bonus terms and conditions on the website. And I only found out everything in retrospect. The staff has admitted their mistake but still doesn't want to pay.

Read the casino review

3 Responses

User icon
thepogg
September 25, 2021

Hi Mrb - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please forward all correspondence you have had with the operator regarding this issue to [email protected].

Thanks,

ThePOGG

User icon
thepogg
October 2, 2021

Hi Mrb,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 9, 2021

Hi Mrb,

If we haven't heard from you by Friday the 22nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Mrb consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

September 22, 2021

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