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Hi zach heales - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out. Unfortunately this operator are part of a group that is routinely non-responsive to player complaints submitted to this service. As such I would be surprised if we can make any progress with this issue.

Thanks,

ThePOGG

Hi zach heales,

In response to your email - no we have not yet had a response from Gaming Club. We are continuing try for the time being.

Thanks,

ThePOGG

Hi zach heales,

Unfortunately we've had no response what-so-ever from Gaming Club casino. As today was their final deadline to respond I don't feel there's any reasonable expectation of receiving a response from this point. As such I'm going to close this complaint.

As an Australian player we would recommend taking your complaint to the Malta Gaming Authority who Gaming Club are required to respond to. You can find contact information for them here - <a href="http://thepogg.com/regulator/malta-gaming-authority/">http://thepogg.com/regulator/malta-gaming-authority/</a>.

Sorry we couldn't be of more help,

ThePOGG

Gaming Club were non-responsive to our attempts to discuss this issue with them. As such this complaint is Found for the Player.

I was playing multiple online games at the gaming club casino. I had won approx 150,000 Australian dollars, upon trying to withdraw I had 80,000 processed and received then the account was locked. I received brief emails from my host stating he wasn't aware that my account was locked and he would look into it for me? I was then told that due to a glitch in one of the card games I was playing I wouldn't receive the rest of the money that was via a phone call , I stated that I was playing multiple games over a period and that the winnings were not just for the game that had a glitch. He also accused me of knowingly playing a game with a glitch? I had at that time online just learned about online gambling and my account was not very old. I done some research and emailed eCORGA they did not ask me any questions etc they ruled against me without looking into my play status.
 
 Are you able to help me with this? I can provide and answer any questions etc I have all email correspondence etc. I genuinely did not know there was an issue? If there was one at all, the winnings were associated to multiple games.

Gaming Club - Failure to payout full amount

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