Golden Tiger - golden egg missing
Resolved - This player simply needs to access the game in question from the same type of device (mobile/laptop etc) to reaccess the progressive jackpot they've accrued.
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i was playing the game 'lucky clucks' and one of the features is a 'big build up' feature where at random the chickens might lay wild eggs or the mother hen jackpot is triggered. the mother hen jackpot starts around 2-3$ and you get a corn symbol on the reels to feed the jackpot (mother hen) and the jackpot grows, to a max of 450.00 per 0.15 cdn bet. i spent hundreds, if not thousands, on building that jackpot. i got it to the max and still was spinning and trying to win the mother hen portion of the big build up feature. i got the mother hen jackpot once in the beginning and once after the reset, meaning if they didnt reset i would of been awarded the jackpot. once before i switched from my phone to a desktop computer and the jackpot was gone, i complained to crrewardshelp or their team of peoples. and the one who helped me re-reset the casino for me and the jackpot was back at the max of 450.00, that was the beginning of my issues with this jackpot...
i had tried everything, i even tried playing lucky clucks in a different casino and won it about 20 times out of 30-40 spins in the other casino, but thats when the jackpot was smaller and new.
ive tried to get them to escalate my complaint but the said it was because i switched, well how could they find the jackpot and restore it once before for me but now cant do anything for me. ive been playing that game as much as 35x minimum bet, when i won the mother hen jackpot after the reset it was x3 bet meaning 1350.00 is my complaint.
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