Resolved - After nearly 3 months of discussion (making for an overall delay in payment of 11 months), Grand Reef casino paid the player in full. This seems to have come about after we contacted Grand Reef's regulator in Curacao. It's great to see their regulator operating in an effective manner but not so great to get no explanation regarding what has been causing the payment delays to players from this group. Clearly when they decide to action a payment they are capable of delivering on it, so why was this player not paid for 11 months?
Read our Grand Reef Casino Review.
I have played and withdrew from Grand Reef before this issue arose; they have all my documents on file. However, my last withdrawal from May 12 , 2013 is still not paid. I sent multiple emails to support and only get generic responses citing technical difficulties. Here is an example from November:
Congratulations once again on your fantastic win at the casino. We sincerely apologize for the delay and understand your frustration however kindly be advised that your query is important to us and is also on our high priority list. This delay we know is unacceptable and you may rest assured that we will get this resolved and your winnings processed as soon as possible. Your patience and understanding during this time is greatly appreciated and thank you once again for being an awesome player at Grand Reef Casino.
It looks like my complaints do not go beyond low-level support and people who are in charge of withdrawals are unable to get them.
I hope ThePogg can help me resolving it.
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Grand Reef - $2,974.60 not paid for 8 months
Posted by Igogo
January 17, 2014
Igogo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 17, 2014