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Hey Spin - Money withdrawal
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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Player's Complaint
I have placed a 752£ bet on Sunday, 9th of April with a 1686£ win.I won the bet,than proceeded to withdraw the money the same day.I got a message from them that my withdrawal is under review than nothing....until today,the 19th of April. I've contact them repeatedly through their email Contact only to get the same answer..."your withdrawal is being checked and soon your money will be sent"....and here I am,12 days later,with no payment coming to me.
4 Responses
Thank you for your response. I will wait until the 28th than,fingers crossed they'll sort it out.
The Casino has paid today,thank you for your time.
It's settled.
Hi Gabriel85,
Thanks for letting us know - it is appreciated :)
ThePOGG
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Agreement
Gabriel85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Hey Spin
- United Kingdom Gambling Commission
- Malta Gaming Authority
April 19, 2023
Hi Gabriel85 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 28th of April let us know and we'll contact the operator on your behalf.
Thanks,
ThePOGG