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Hi goldenbet1 - welcome to ThePOGG.com!

I have to be direct here and say that I'm not sure what your issue is based on the above description. Am I correct in saying that you have been unhappy with the payouts from their slots game and have gone to support and told them that you want to close your account?

Thanks,

ThePOGG

Hi goldenbet1,

I'm following-up on the above?

Thanks,

ThePOGG

I told him that when I ran out of money on the account, I wanted them to close my account, but I only told them when the money ran out and when I tell you! Instead, after an hour, they blocked my account with € 240. and I didn't want to open the account anymore! I wrote an email to the MGA that is taking care of it, if I do not receive satisfaction I will go to the police post!

Hi goldenbet1 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi goldenbet1,

I've spoken to the operator for you and my understanding is that they intend to refund your current balance. To do so they need you to forward a photo of a bank statement showing the following information:

- IBAN Number
- BIC/Swift Number
- Bank Name
- Your Name

Once you've done this please let us know and I'll follow-up with the operator.

Thanks,

ThePOGG

Hi goldenbet1,

Have you provided the requested information?

Thanks,

ThePOGG

Hi goldenbet1,

I'm following-up on the above again?

Thanks,

ThePOGG

Hi goldenbet1,

If we have not heard from you by Friday the 30th of August I'll assume you've now resolved this issue and close this complaint.

Thanks,

ThePOGG

Jaak Casino have requested payment information. The player is non-responsive to our requests for updates so we assume they've been paid.

How do you advertise this casino group in a positive way ?? regardless of which video slots never pay However, today I opened the chat Saying that since the videoslots never pay when I ran out of money on the account I told them to close the account a certain stefanie asks me in chat she wants to close her account ?? I told him NOT NOW just when I tell you. and when surely they will finish my money on the account .. she ok ok .. ok! .. after 1 couple of hours I log in and find my account disabled with the email that I asked to close the account! these are jerks or scammers ?? I told him if tomorrow morning I can't find my account opened with my money inside, I denounce them ... you see what you can do thanks!

Jaak Casino - conto closed

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