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Jackpot Village - verification delay
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Player's Complaint
I sent my documents for verifying my account and they said that I will get an response in 24 hrs. They promised that handling documents takes max 48 hrs. Now both of those times passed and I have heard nothing from them until I asked about this in live chat. The person I was talking to told that it can take 10 DAYS. They are lying all the time and I'm sure they will not accept my withdrawal. I was playing fairly and the casino keeps lying to me and acting unprofessionally. This casino is not doing things like they should be. At first they didnt even inform me at all that they need any documents from me. I even checked the spam folder from my e-mail - nothing from them. [EDIT] delaying the process which should take max 24 hrs. It has now been 5 days since I made the withdrawal. Please help me because there is nothing I could do anymore.
4 Responses
Hi penamurse,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi penamurse,
I'm following-up on the above?
Thanks,
ThePOGG
Hi penamurse,
If we haven't heard from you by Friday the 27th of November I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
penamurse consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Jackpot Village
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited
October 22, 2020
Hi penamurse - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 6th of November let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG