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Hi talip1993 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

While we can assist you in getting clarity regarding what you need to provide we cannot bypass the verification process for you and you will need to provide acceptable documentation before any withdrawal will be processed. Can you please forward on the documentation that you have submitted to King Casino to <a href="mailto:complaints@thepogg.com" rel="nofollow ugc">complaints@thepogg.com</a>?

Thanks,

ThePOGG

Hi vincent14,

King Casino inform us that this issue has been resolved and that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi vincent14,

I'm following-up on the above?

Thanks,

ThePOGG

Hi vincent14,

If we haven't heard from you by Friday the 24th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

The customer support keep asking for new documents when the ones i sent were fine etc

King Casino - not able to withdraw winnings

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