Live.Casino - Winnings confiscated

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

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Player's Complaint

Dear miss/sir,

Yesterday and 2day i played at live casino. I had a deposit bonus. Yesterday i won 2800 euro. I tried to withdraw but because there was a bonus i limit of 2000 euro and couldnt withdraw and 800 euro was confiscated by livecasino. I contacted customer support through live chat and asked if the 2000 that was left in my account now could be bet with no limits with the automatically chance to win bigger and the chance to cash out big winnings. Customer support told me yes and i start playing again the whole day.

Then just an hour ago my dream came through and i won 24000 euro on asgardian stones.

I tried to cash it out and livecasino then confiscated al my winnings again above the 2000 euro. I am still in shock and very mad because i have the right to cash out that.money that i won because i asked specifically of i could bet with no limits what automatically means that i also can win bigger and therefor cash out if it is the case. In this case i won bigtime an0d livecasino falls back that i cant cash out more than the 2000 euro and all other winnings or confiscates by livecasino in this case 22000 euro. 

I have included screenshots of the transcript with this email because i have the right for the money i won. I kindly want to ask to give me my winings back so i can cash them out.

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Hope to hear from you soon

Regards,

[EDIT]

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