Found for the Casino - Lucky Pro casino confiscated the players win due to bets placed in excess of the maximum allowed bet with a bonus.
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I made a new account on Lucky Pro casino, they offered a welcome bonus I took the offer and that it was it keep me going to the casino after playing for a while I decide to cash €700 out to keep playing with a €762. Today 5/11/2013 they told me;
"After an in-depth investigation into your account and game play we have established clear evidence that you were abusing our system including irregular playing in order to make winnings.
Consequently, as per section 2.10 of the Bonus Policy:
“2.10 In the event that LuckyProCasino deems that a participant has executed any act in bad faith in relation to this offer andor tried to abuse this offer, such participant shall be excluded from this offer and therefore become ineligible to receive the Deposit Bonus; such ineligibility may be determined and the Deposit Bonus (and any winnings gained from the use of the Deposit Bonus) withheld or revoked, even after the participant's account's award of the Deposit Bonus.”
We have decided to deny and withhold from you any bonuses and winnings and permanently terminate your account, block any access to the account and our services."
I don't know what I have done wrong I just kept playing even when I finished my bonus wagering, I had a nice win and cashed something out. Also I never made any really high bets or something I don't know about this rule this give them a free pass to void any winnings. And it is worst if I lost my amount I never got an email from them. I hope you can figure this out for me!
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Lucky Pro - confiscated winnings
Posted by Alexandro
November 5, 2013
Alexandro consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 5, 2013