ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

LVBet - Account closed after 8 months of invading verification process

Ruling

Found for the Casino - LVBet have provided sufficient evidence to demonstrate that this player has breached terms of use in a non-redeemable fashion.

Read our LVBet Review.

Player's Complaint

Hi, I write this complaint regarding my treatment from lvbet.com. They have closed my account and frozen funds based on "11.d. Account and retain all the remaining funds in the Account where LV BET has reasonable belief that a player committed/attempted to commit/ was involved in proceedings leading towards potential fraudulent activity or otherwise advised on fraudulent activity to third-party-player/s or hacked or accessed otherwise unlawfully third-party players’ Account for the purpose of alleged fraudulent activity or otherwise. Such activity could involve inter alia, organised betting, use of stolen or falsified debit cards or Account numbers, forgery, collusion and submission of data or documents which are forged, stolen or otherwise misappropriated."

I rejected these claims at the strongest. I dont recognize that I have breached this term. I will not let them smear my name and say that I cheat, scam or hack. I have sent lvbet proof of idenity, proof of adress, proof of wealth and proof of income. All to prove the authencity of my account. I have even offered to meet in a skype interveiw after they came with their "11.d claim". They rejected it. As they have done since I started betting with them in the spring of 2021. I have not placed a bet with lvbet since May/June 2021, but it took them 8 months, 50 emails and countless hours of me sending the strangest documents, before 09.03.2022, to say that I breached 11.d. I know I have done nothing wrong, but this should show their logic is incoherent. My experience with lvbet is that they have been unprofessional in their demands of verification, but I have always sent them the requested documents even though I have been reluctant. Now they have built a case on what is at best a misunderstanding. I will attach all email correspondence for you to see.

Some things that might be relevant for you to know. I placed bets on international leagues such as Europa League, Copa Libertadores and Champions League. I deposited 96 500 nok at lvbet with ecopayz. As proof of income I have given them my income stream of 144 000 nok a year from the scolarship and winnings at other casinos worth 350 000nok ( I can prove more and are still willing complete the verification of my account). In other words, I can back up my 96 500 nok deposit at lvbet.

They have frozen 296 000 nok (about 29 000 euro) in my account. I have not been payed a single cent of my funds. I feel powerless and lvbet does not come to reason. I therefore contact you to recover my funds. I look forward to your response.

Read the casino review

3 Responses

User icon
thepogg
March 16, 2022

Hi mathias149 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the Fairload Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
mathias149
March 16, 2022

Hi, if you need any documentation, please let me know. I look forward to your and lvbets response.

User icon
thepogg
April 5, 2022

LVBet has provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

mathias149 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • LV BET
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Fairload Ltd

March 14, 2022

United States country flag