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English in United States

LVBet - Account closure

Ruling

Declined - This player's claim of being unable to communicate in spoken English is inconsistent with their high standard of written English.

Read our LVBet Casino Reviews.

Player's Complaint

Hi so basicslly i deposited 2000 pounds and won 3600 playing roullette i sent all my documents and they verified me however they claim i am not who i say i am

I spoke to them on the phone and i needed help speaking to them as my english is not so good so they have closed my account and are keeping my funds please help me

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5 Responses

User icon
ThePOGG
October 27, 2020

Hi ghazala63 - welcome to ThePOGG.

Is someone else communicating for you now?

ThePOGG

User icon
ghazala63
October 28, 2020

No i am myself

User icon
ThePOGG
October 29, 2020

Hi ghazala63,

We would have some significant concerns then. You claim that your English is not of a standard that you could manage a conversation without support, yet the claim you submitted is of a standard of English that would be considered very high.

Based on the above, I'm afraid we are not prepared to pursue this claim any further. All we can suggest is that you contact the operator's official ADR.

ThePOGG

User icon
ghazala63
October 29, 2020

I can type engglish well but i need help speaking as on phone when typing you get suggested words

User icon
ThePOGG
October 29, 2020

Hi ghazala63,

As stated above, we will not pursue this claim further.

ThePOGG

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Agreement

ghazala63 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • LV Bet
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Fairload Ltd

October 27, 2020

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