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LVBet - I can't complete verification

Ruling

Found for the Casino - LVBet have provided sufficient evidence to demonstrate that this has breached terms of use in a non-redeemable fashion.

Read our LVBet Review.

Player's Complaint

Hi. I can't complete verification at the LVbet casino. I need the help of a third party. I started verification at the begining of December. I uploaded the necessary documents, all of them are originals. After uploading the documents, I received a blocking letter. The blocking letter says I violated Part 11 of the casino's general terms and conditions. The paragraphs in it state that I must provide reliable documents on my own behalf. I did it, but the casino doesn't trust me.

Besides blocking my account, the casino canceled my deposit and wining. On my account was $1,147. I want to complete verification to get this money. I think that the casino makes a mistake when it says that my documents are not real. I'm ready to send my paperwork to you so you can check it. I wrote to the casino, but they don't intend to cooperate.

Read the casino review

2 Responses

User icon
ThePOGG
January 5, 2021

Hi sasha99 - welcome back.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 24, 2021

LVBet have provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

sasha99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • LV BET
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Fairload Ltd

January 5, 2021

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