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Magic Red - Paying out


Found for the Casino - This player has exceeded the maximum allowed bet while playing with a bonus and as such there is nothing we can do to help them.

Read our Magic Red Casino Review.

Player's Complaint

I got a Bonus in the magic red casinos with the usual conditions. When this condition where competed, I wanted to pay out the 5.000,00€.

My request was declined, bescause I allegedly exploit the betting system?!? They didn`t even discripted what I did wrong....They cancelled my full 5.000,00€ and left me with my deposit amount.

Read the casino review

2 Responses

User icon
July 19, 2019

Hi wisthler - welcome to!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
August 23, 2019

Hi wisthler,

I've discussed your issue with Magic Red Casino and reviewed your play history. At 18:26:11 server time on the 13th of July you made a deposit of €100 and received a bonus of €100. You then immediately started wagering on Starburst at €5/spin. The bonus terms at Magic Red include the following:

"When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal."

Unfortunately that being the case, your wagers of €5 exceeded the maximum allowed when playing with a bonus. As such the casino are within their rights to void the bonus contract and reset both parties to starting conditions.

Sorry we could not be of more help.


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wisthler consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Magic Red
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

July 19, 2019

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