Mansion - Blocking of a part of a winning

Hi banditos - welcome to ThePOGG.com!

Specifically why are Mansion closing your account?

Thanks,

ThePOGG

The casino blocked my account without explanation. I provided all the documents, what I could. Unfortunately, I think the casino operates without reason.

Hi Banditos,

You stated in your complaint that the casino emailed you when they closed your account. What did they say?

Thanks,

ThePOGG

I send you the full text of a letter from the casino, which I received after the blocking. "Hello Uladzimir, Thank you for contacting MansionCasino.com. We'd like to inform you that your account has been closed and will remain closed as per our security department's decision. As per our Terms and Conditions Mansion reserves the right to reject a Membership Application and a Player Account may be closed, at Mansion's sole discretion. For more information you can refer to our Terms and Conditions page: play.mansioncasino.com/terms-and-conditions/ Be advised that the $1,100.00 in your casino balance will be refunded back to the payment method used for depositing in your account - MoneyBookers. You will receive a confirmation e-mail as soon as this withdrawal has been processed and the funds have been released. Thank you for your understanding!"

Hi Banditos,

My understanding is that Mansion have contacted you to complete the verification process. Can you please provide the requested documents and let us know?

Thanks,

ThePOGG

Hello, I have already provided a lot of documents at the casino: photo of my passport, two different selfies with my passport, bank statement.

The last document I provided a notarized copy of my passport. The casino told me that my document doesn 't comply with the rules because there 's no date on it. That 's wrong. The date is indicated on the last page, where the notary 's signature is. The casino also require to send a notary copy to a physical address. I am not obliged to spend money on sending a document, and this document can be used for various purposes. I don 't trust the casino, so I 'm not sending this important document. Thanks.

Hi Banditos,

Unfortunately if you are not willing to complete the verification request there is nothing further we can do to help you.

ThePOGG

Hello, I don 't speak English very well. The casino requires my photo with identity card in me hands. Do I understand correctly? Can I send military identity card? I can provide this.

Hello. I sent to casino my photo with military identity card for verification.

Hi Banditos,

Have you posted your notarised document as requested?

Thanks,

ThePOGG

I sent my notarised passport earlier. As an addition, I sent a selfie with a identity card to the casino.

I received a response from the casino “I need to inform you that for the time being we do not require more documents from you and your account will remain closed for the time being.”

I disagree with this decision.

Thanks. You helped me solve the casino problem. The casino gave me my money back.

Hi Banditos,

Thanks for letting us know - it is appreciated!

ThePOGG