– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Mansion - cut winnings cuz I don't speak English


Declined - Whoever submitted this complaint has clearly been dishonest in their submission. As such we will be declining to take any part in the representation of this player's claim.

Read our Mansion Casino Review.

Player's Complaint

I played with bonus and won 4400 on mansion casino. I sent my ID and proof of address for verification. Mansion asked for verification phone call. After a few unsuccessful attempts they reached me, but they talking on English and we can't speak, because I don't know it. They said: "due to the language barrier we did not manage to have a proper verification call". After a few days the following "we are not able to complete the phone verification with you, which means that we are not able to verify your identity." I said I can hire translator but mansion said "cut winnings will not be reimbursed". So, they seized 3900 because I don't speak English.

Read the casino review

1 Responses

User icon
June 5, 2022

We will be declining this complaint due to serious concerns about the identity of the person we are communicating with. The person named on this complaint may not be able to speak English, but the person who wrote this complaint clearly could.

No further posts will be approved on this thread.


Leave a Reply

You must be logged in to post a comment.


nutenatalle consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mansion
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Mansion Europe Holdings Limited

June 5, 2022

United States country flag