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Mermaid's Palace - bad withdrawals

Ruling

Resolved - Another slow pay issue at Mermaid's Palace has been resolved and the player has received their full balance.

Player's Complaint

On June 2014 I won some money in the casino I went thru all the paperwork phone calls and emails required..I was supposed to get 318.00 by mail I have not received this to date.....I have spoken to numerous people online and on the telephone..the same response..first was told the servers were giving them problems then I was told they would transfer the money back to the card we used...I am at my wits end...3 months is an awfully long time to be waiting now emails are not being answered please help me....email [EDIT] is sign in name......if this matter can be cleared up I would be thankful.... cordially [EDIT]

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6 Responses

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ThePOGG
September 17, 2014

Hi sharenfl - welcome to ThePOGG.com!

I'll contact Mermaid's Palace and see what I can find out. I will say in advance that these sort of payment delays aren't uncommon amongst this particular group so I would expect you to receive your funds eventually.

ThePOGG

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ThePOGG
September 22, 2014

Hi sharenfl,

I've just received feedback from Mermaid's Palace. They say that they sent you an email on the 15th of September requesting that you your Credit Card details so they can make payment. If you could email them with this information we should be able to move this issue forward.

Thanks,

ThePOGG

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ThePOGG
September 29, 2014

Hi sharenfl,

If I've not received a response from you by Friday the 3rd of October I'm going to assume that this issue has been resolved.

Thanks,

ThePOGG

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ThePOGG
September 29, 2014

Hi sharenfl,

I appreciate your email but it doesn't answer my question regarding whether you've emailed the casino your card details?

Thanks,

ThePOGG

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ThePOGG
October 3, 2014

Hi sharenfl,

Thanks for your email confirming that you've forwarded your card details. Can you confirm whether you've received your payment? If not I'll follow up for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 8, 2014

Hi sharenfl,

Thanks for confirming receipt of your funds.

All the best,

ThePOGG

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sharenfl consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 16, 2014

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