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Mr Sloty - Will not process withdrawal


Resolved - Mr Sloty Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Mr Sloty Casino Review.

Player's Complaint


I am KYC verified and already had one withdrawal of £200 processed within a week. Made a second withdrawal of £1100 on 16th January and having nothing but trouble.

I was told it would be in my account in 7-21 days which seemed long but I have now waited the time frame and the withdrawal has yet to be processed.

The number does not work and the live chat keeps saying wait longer and have patience. No way of contacting the finance team, can’t give me a time frame

Emails are not being responded to and instead the support email

Address is being used for advertising.

Read the casino review

4 Responses

User icon
February 14, 2023

Hi forest1411 - welcome to!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
February 19, 2023

Hi forest1411,

Our understanding is that your withdrawal has been processed and you should receive it soon. We would appreciate it if you could let us know when you receive your funds.



User icon
February 26, 2023

Hi forest1411,

Have you received your funds?



User icon
March 4, 2023

Hi forest1411,

If we haven't heard from you by Friday the 18th of March we will assume you no longer need our assistance and close this complaint.



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forest1411 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

February 13, 2023

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