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MrGreen - Not fully refounded after account being blocked


Found for the Casino - You cannot play with other properties on a UK license if you already have a self-exclusion in place with this license.

Read our MrGreen Casino Review.

Player's Complaint

When my account was blocked my real money balance was £277 and i was refounded only £50, please help, my email adrees is [EDIT]

Read the casino review

3 Responses

User icon
November 4, 2020

Hi gabr131984 - welcome to!

Why was your account blocked?



User icon
November 5, 2020

They told me my account was blocked because i have a self exclusion on one of they're sister casino site's

User icon
November 5, 2020

Hi gabr131894,

If you are already self-excluded at another property in this group then the operator would only refund your deposit.



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gabr131984 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Green
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Mr Green Limited

November 4, 2020

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