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MrQ - £800 not been withdrawn

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our MrQ Casino Review.

Player's Complaint

Had account for months made many deposits and withdrawals many times , go to withdraw £800 they start asking for verifications etc which I know ain’t right as they have had many chances to do this , I sent in everything anyway all ways accepted now there asking for a pdf of my phone bill linked to the account , I try explain this is a old number and I do not have access to this as it’s been cancelled. Yet it’s like they can’t speak English and just keep saying the same thing .

Read the casino review

7 Responses

User icon
thepogg
May 20, 2022

Hi whammer - welcome to ThePOGG.com!

Whether or not you have cancelled the number, the providing company still has the records and is still legally required to provide that information where you request it.

Please request the bill from your phone provider and provide it to the operator. If you are still experiencing issues after that let us know.

Thanks,

ThePOGG

User icon
whammer
May 23, 2022

The only deposits I’ve made is through my bank cards in my own name I’ve had the account for months never had a issue with depositing or withdrawals as soon as I withdraw the 800 which is one of my biggest wins they start doing all this , the phone contact was cancelled months ago through sky mobile

User icon
whammer
May 23, 2022

I had the number for just over two weeks I already updated my phone number on the site to my current one

User icon
whammer
May 23, 2022

Also they have still let me deposit after this withdrawal

User icon
thepogg
May 23, 2022

Hi whammer,

As explained above, the cancellation of this contract does not make the document that the operator have requested any different to acquire. Please contact Sky Mobile, request the required statement and provide it to the operator.

Thanks,

ThePOGG

User icon
whammer
May 23, 2022

They are going to call me and like I said it was open less then a month I’ve sent emails with my name and number on confirming it’s mine , they said there going to call so please end this case now as they are sorting it

User icon
thepogg
May 29, 2022

Hi whammer,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

whammer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 19, 2022

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