Resolved - Omni Casino have provided as much information as they can, and more recompense than they had to, for a spin that was terminated due to a technical error.
Read our Omni Casino Review.
On 26 april i was playing game wheels n reels 5 euro bet. At some point i hit free spin and chose 20 freespins with 7 multiplier. Animation stopped with some error on 4th spin. After i reopened game my balance had added 175 euro and i spinned another 5 euro. I thought game was finished 'in the shadows" it happened sometimes and the results were in game history. But after i opened game history there was no mentioned of the free spins 20x7 and balance in game history also was 170 euro less. Like that spin never happened. Support is unhelpful, after my initial complaint i logged and at some point unfinished game opened but it also ended in error 50.31, no additional free spin was played. I asked casino to request my game history from playtech, i want to see the results of that free spin, but they did not do anything. I finished now wagering of bonus (so that winnings did not burn because bonus had wagering time) and when bonus wagering was completed game history balance updated accordingly to actual casino balance, before wagering completed it always showed wrong amount - 170 euro less than casino balance. I'd like to receive the result of that spin from gaming provider.
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May 7, 2021