O'Reels Casino - Money Scam

Ruling

Declined - This player is contesting the validity of transactions on their payment method. They need to do this by contacting their payment provider and local police.

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Player's Complaint

On the 31st January I made my first $30 deposit onto the EMU CASINO website as I thought it was a trusted website which was accessed through an advertised post on Facebook. Funds from my credit card started to flow out with no authorisation to do so. I noticed these transactions after my bank sent me a message stating ill be getting card a cash advance fee cause it’s a gambling website.

I soon contacted the company and they insisted to commit to an investigation. The investigation was unresponsive for weeks until I had to go back online and email them. [EDIT] came back with the response that ‘we will not go on with your request and issue you a refund’.

I tried to get an answer as to why for many months until recently one team manager emailed me saying that I authorised the transactions which I clearly didn’t. there were 8 deposits in total and the time of these deposits and funds of way over my initial deposit do not match up.

The total of the deposits was $1700 and I’m arguing for a full refund.

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