Paradise Casino - Additional verification

Hi trooppinen - welcome back!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What specifically has the operator asked you to provide?

Thanks,

ThePOGG

First they asked proof of adress,proof of ID and proof of where my money comes from. I provided them all the data and then they started to ask single payments from my other casino winnings. "Dear [EDIT],

We are sorry for the inconveniences. In this case, we kindly ask you to upload the proves of the following winnings without your name visible:

- xxxx EUR from August 18, 2022;

- xxxx EUR from August 12, 2022;

- xxxxEUR from August 08, 2022.

Hi trooppinen,

What have you provided to evidence the payments in question?

Thanks,

ThePOGG

Hello,

I have provided my banks documents from all my payments. Bank statement from my payments from last 6 months.

Hi trooppinen,

What were the payments for? Why can't you provide documentation for receiving these payments?

Thanks,

ThePOGG

Other casino payments. Those payments are from trustly so i cant track them and i dont know what site are they from

Now suddenly they have accepted my withdraw and i got money... so case solved but careful with this site..

Hi trooppinen,

Thanks for letting us know - it is appreciated :)

ThePOGG