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Platin Casino - Missing cashback

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Platin Casino Review.

Player's Complaint

I participated in the promotion. I demand to get a cashback. I haven't received 10% Weekly Cashback regarding my losses in casino 4 -10.4? Platinclub promotion www.platincasino.com/fi/platinclub.html This is 10% Weekly Cashback** cashback? I have Platin status in Platinclub.

I want also to know how many books I have collected a Book of 99 slot games? If I have collected them, do I want to receive a refund? I have previously played a Book of 99 slot games. I would like to ask if I have any tokens left on the game's collection meter? If so, would I like a refund? I have the right to play the game ends and redeem any benefits?

Read the casino review

3 Responses

User icon
thepogg
May 31, 2022

Hi mikk - welcome back.

Have you contacted the operator about these is issue?

Thanks,

ThePOGG

User icon
mikk
June 2, 2022

I have been Platinum status in Platinclub when I took part of this 10 % Weekly Cashback offer.

It is unfair to cancel an offer after I have already participated and lost that money.

I have filed a complaint with the official ADR service eCOGRA. eCOGRA the decision was Invalid. The consumers account is closed and as per the operators terms and conditions, you lose your VIP status and all associated benefits of Platinclub.

User icon
thepogg
June 3, 2022

Hi mikk,

If the matter has already been assessed by another ADR service we would not review this case.

Sorry we cannot be of further help.

ThePOGG

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Agreement

mikk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Platin Casino
  • Curacao
  • Malta Gaming Authority
  • Red Rhino Limited

May 31, 2022

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