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Poker Stars - loss money and won't win and no compensation

Ruling

Declined - The role of this service is not to dictate to private companies what they have to offer players in promotional incentives.

Read our Poker Stars Casino Review.

Player's Complaint

Hi, year ago, i start playing in pokerstarscasino.es , so, last time i made many deposits - dont remember how many, wont win in slots nothing, made 600 deposit, loss in 10 minute, because no lucky... like get free spins, wild, bonus, etc... try all games, no lucky!. Account currently closed, dont know why!.

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1 Responses

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ThePOGG
April 19, 2019

Hi shadar - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. Poker Stars are a private company and within their rights to decide which players they want to retain and which they want to provide promotional incentives to. We would intervene in these issues.

ThePOGG

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Agreement

Shadar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Poker Stars Casino
  • Isle of Man Gambling Supervision Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Stars Interactive Limited

April 19, 2019

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