Slot Hunter - Unreasonable verification requests

Hi ekc84 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

To put this matter into some context:

- You have made what would be considered a very large deposit.

- You are submitting a request for a very large withdrawal.

- You have submitted documents during the verification process that are non-standard in nature and appear to have had sections hand written, raising questions about their authenticity.

- You are resident in a jurisdiction that is currently subject to significant international sanctions.

While we understand your frustrations, you are being asked to comply with a Source of Wealth check. Where certain activity flags are raised on an account the operator will be legally required to confirm how you became the legal owner of the funds in the account used to deposit to your casino account. We may be able to assist you in getting paid, but not before you have complied with the operator's requests.

Once you have provided the requested documentation let us know and we'll follow-up with the operator about this matter.

Thanks,

ThePOGG

I sent the last 6 months of bank statements.

Oops

So they are saying they need the full month of October statement but it hasn't come out yet so j screenshot the banking info they are asking for but they won't accpt it. The Statement doesn't exist in pdf format yet so I can't submit it. It doesn't come out till the 7th.

Hi ekc84,

Thanks for letting us know. The 7th is on Monday so if you submit on Monday and let us know what they say.

ThePOGG

So I sent them all the statements requested and then I sent them my verifiable income info last night but there has been no movement yet could you check on this for me?

Hi ekc84,

Is this still an ongoing issue?

Thanks,

ThePOGG

They finally sent the money thank you.

Hi ekc84,

Thanks for letting us know - it is appreciated :)

ThePOGG