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SlotsHeaven - verification

Ruling

Resolved - Both the submitting complainant and Slots Heaven Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slots Heaven Casino Review.

Player's Complaint

Hello. I am appealing to you for help. I played at the slots heaven casino. Now I have problems with verification. At the casino 's request, I sent a passport and utility receipt to confirm my identity and address. My account was blocked immediately after I sent it. The casinos considers my documents to be suspicious. I sent them my real documents, I think they came up with a reason. They do not want give me my winning. I need your help.

Read the casino review

11 Responses

User icon
ThePOGG
February 18, 2020

Hi tushkan243 - welcome to ThePOGG.com!

Please forward the email you sent to Slots Heaven containing your ID to [email protected].

Thanks,

ThePOGG

User icon
Tushkan243
February 20, 2020

Hello, I uploaded a photo of my passport and utility bill to my casino account around February 3. I can't provide a screenshot of uploaded documents because access to my account is blocked. I also sent utility bills to the casino's email address, and I forwarded this email to the email address you specified.

User icon
ThePOGG
February 21, 2020

Hi Tushkan243,

Please forward all documents on to our email address.

The utility bill you sent through would not be sufficient. Proof of Address has to be a document mailed to your address to demonstrate that you are receiving mail at that address. Print offs from online statements do not meet this requirement.

Thanks,

ThePOGG

User icon
Tushkan243
February 23, 2020

Hello. I sent you all the documents that I downloaded in my personal account at the casino.

User icon
ThePOGG
March 3, 2020

Hi Tushkan243,

I've spoken to Slots Heaven. Our understanding is that they have requested you provide Notarized ID. If you could do this and inform us I'll follow-up with the operator for you.

Thanks,

ThePOGG

User icon
Tushkan243
March 4, 2020

Hello. I provided my Notarized ID to Slots Heaven. I sent this on February 3. I duplicate my Notarized ID to your mail [email protected]

User icon
Tushkan243
March 15, 2020

What about my complaint? I sent the documents that you requested a long time ago. I want to know the result

User icon
ThePOGG
March 27, 2020

Hi Tushkan243,

SlotsHeaven have informed us that your verification is now complete and that you are free to withdraw. Could you please confirm when you receive your funds?

Thanks,

ThePOGG

User icon
ThePOGG
April 3, 2020

Hi Tushkan243,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
Tushkan243
April 7, 2020

Everything is fine, I received the money, thanks for the help.

User icon
ThePOGG
April 10, 2020

Hi Tushkan243,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Tushkan243 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slots Heaven
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • ONISAC Ltd

February 18, 2020

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