Sons of Slots - Reclaiming my stakes due to gambling addiction ban at sister casino

Hi keycastle - welcome to ThePOGG.com!

Firstly, we need to clear up a misconception. While we officially manage complaints against over 100 MGA licensed properties, we do not hold the role of ADR service when it comes to this licensee. They have chosen to engage a different ADR service. We can and do review complaints against this group unofficially, but we are not in any way embued with any "supervisory authority".

Secondly, what reason has the operator given you for declining your request for a refund?

Finally, you may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 15k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

Please review my complaint and please contact L.C.S Limited

The casino refused my refund and wrote this:

Hello [EDIT], Provided that in the absence of a unified self-exclusion database, where the brands require separate player registration and the B2C licensee operates multiple brands, the B2C licensee may allow the self-exclusion to be limited to a player's activities at the brand where the player has requested self-exclusion and sub-items (a) and (b) above apply to that single brand. Based on our records, we blocked your account on the same day you created it, meaning we removed your account from making deposits or betting. Furthermore, I would like to inform you that it seems that you created your Sons of Slots account before your Wallacebet account. You never informed us about it Therefore we had no way of knowing that you closed your Wallacebet account. Last but not least, 2.5 By opening your Account, you warrant that: 2.5.1 You understand and accept the risk that you may not only win money but also lose money while using the Services; 2.5.4 You are legally capable of entering into contracts 2.5.5 you have not been banned from gambling; and; 2.5.6 Your Account has not already been closed by us for the following reasons: collusion, fraud, criminal activity, violation of the Terms of Service or at your request as set out in the Responsible Gaming/Gambling Section. If you have any further questions, please feel free to contact us again.

Kind regards support team

However, on February 1st, 2022 I wrote an email to the sister casino Wallacabet.com that I would like to be blocked from all casino websites that the company still operates due to gambling addiction. This was omitted, despite this I was able to register later at Casino sons-of-slots.com and gamble away 898 euros.

I've had the BetBlocker app on my cell phone for a long time. However, this app is not secure and only protects occasionally. At times the app blocks online casino websites and sometimes casino websites can be accessed again even though the BetBlocker app is properly installed and activated

Hi keycastle,

As one of the Trustees for the BetBlocker charity, I can assure you that BetBlocker functions exactly as intended. I test the app out on a regular basis. If you are experiencing technical issues with the app - like intermittent failure of the block - you need to contact BetBlocker User Support for technical assistance. You can do so at [email protected].

Please forward the email you sent to WallaceBet to [email protected].

Thanks,

ThePOGG

Hi keycastle,

I'm following-up on the above?

Thanks,

ThePOGG

Hi keycastle,

If we haven't heard from you by Friday the 29th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG