Spin Palace - Lost Funds

Ruling

Found for the Player - Spin Palace has informed us that they will not cooperate with this service to manage player complaints.

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Player's Complaint

I was playing "Wanted Outlaws" I believed i won a major jackpot of around $99962.00 AU including my original stake, i continued playing the game until i had a total of $103029.75 AU then i left same current session "Wanted Outlaws" to go to the lobby to withdraw the money and it disappeared and left me with my original stake.

I contacted the online chat help and asked to what had happened and they said i would have to look into my session history for that game, i waited and to this day there has been no session history for that game .. and yet i have photo screenshots from my tv showing various stages of me playing with the amounts and that game session..i have approached spin palace on numerous occasions and emails and they are not in any way being helpful..i have asked how to talk or correspond with the management of spin palace and was told this is not possible ... i have asked for copies of my session history and told i could not have them... it is a large amount of money and i would like to know whats going on..???

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