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Spin Palace - Unhonored pay out


Found for the Player - As has become standard for this group of operators, Spin Palace have offered no response what-so-ever to this complaint.

Read our Spin Palace Casino Review.

Player's Complaint

I won $2000 from Spin palace casino and do not want to pay because I use another card to make a deposit that was not registered to my account. This took palace on an a previous occasion. But when I had won $2000 I used a pay safe to make the deposit so i don't see how they can justify there actions

Read the casino review

2 Responses

User icon
August 5, 2019

Hi raphkap - welcome to!

Unfortunately it is unlikely that we will be able to do anything to help you in this instance. Spin Palace are part of a group that are both negatively listed and who have been routinely non-responsive to complaints posted with this service. While we will try to contact the operator on your behalf the chances of a successful mediation are slim.



User icon
September 6, 2019

Hi raphkap,

Spin Palace have informed us that they will not discuss this or any other complaint with this service.

All I can recommend you do at this stage is contact Spin Palace's ADR eCOGRA.

Sorry we could not be of more help!


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raphkap consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Palace
  • Malta Gaming Authority
  • Bayton Limited

August 5, 2019

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