Stelario - Impossible to Withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

Hello, I received an amount of around 170 euros from the weekly cashback. From this I made 2561.30 euros. Of course, I also kept to the bonus rules and never played more than 5 euros. After I implemented everything I could not pay out the money. Every time the following error message appears "The requested amount is higher than the allowed withdrawal amount". You can have a total of 3x 400 euros in the payout at the same time. There are also no restrictions on the bonus and the support assured me that. In addition, the support said that there is currently technical work on the payouts. But this statement seems very dubious to me. I also have evidence and can prove everything. Please help me.

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