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Stelario - Impossible to Withdrawal


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Stelario Casino Review.

Player's Complaint

Hello, I received an amount of around 170 euros from the weekly cashback. From this I made 2561.30 euros. Of course, I also kept to the bonus rules and never played more than 5 euros. After I implemented everything I could not pay out the money. Every time the following error message appears "The requested amount is higher than the allowed withdrawal amount". You can have a total of 3x 400 euros in the payout at the same time. There are also no restrictions on the bonus and the support assured me that. In addition, the support said that there is currently technical work on the payouts. But this statement seems very dubious to me. I also have evidence and can prove everything. Please help me.

Read the casino review

3 Responses

User icon
February 9, 2023

Hi Marianne777 - welcome to!

When did this issue occur?



User icon
February 18, 2023

Hi Marianne777,

I'm following-up on the above?



User icon
February 26, 2023

Hi Marianne777,

If we haven't heard from you by Friday the 11th of March we will assume you no longer need our assistance and close this complaint.



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Marianne777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Stelario
  • Curacao
  • Altacore N.V.

February 6, 2023

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