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Turbico - Casino refuse to pay me out
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Turbico Casino Review.
Player's Complaint
I have won 6700 EUROS and Turbico mailed me after approving my account that I have violate the rules, because I played with more then 5 EURO. The Gold Wolf machine allowed me. After 9 hours playing I decided to cash out, they mailed me that all my winnings have been confiscated. So they left me with nothing. Please help!!!
5 Responses
Hi,
I understand the T&C of an online casino, but they delete my game history so I cant proof it. I have proof but they delete it.
Its really said story you just believe the casino that does not provide any proof.
Regards,
Hi caner1981,
So you are now asserting that you did not violate the maximum allowed bet term? You were clear in your complaint: "because I played with more than 5 EURO". We can get your game longs - that's never an issue and nothing is ever deleted - but if you know you have place wagers greater than 5 euros the outcome will be exactly the same.
Thanks,
ThePOGG
Hi caner1981,
I'm following-up on the above?
Thanks,
ThePOGG
Hi caner1981,
If we haven't heard from you by Friday the 6th of August I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
caner1981 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Turbico
- Malta Gaming Authority
- N1 Interactive Ltd
July 5, 2021
Hi caner1981 - welcome to ThePOGG.com.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Sadly there is nothing we can do to assist you in this instance. When you accept a bonus you are agreeing to abide by certain restrictions in order to receive an incentive. If you have claimed a bonus and then breached the maximum allowed bet term the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.
Sorry we could not be of further help.
ThePOGG