Turbico - Deposit held by the casino

Hi publo - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

What has the operator told you about this matter?

Thanks,

ThePOGG

Hi publo,

I'm following-up on the above?

Thanks,

ThePOGG

Hi, Sorry, I missed the question! I've been messaging them multiple times, they always reply that they're waiting for the updates. That's their last message from 30.12 where I lost my patience and said that I'm bringing the case to the authorities: "Hi [EDIT], You've reached us regarding your deposit, thanks a lot for contacting us! Unfortunately, we are still waiting for updates from the payment provider and our payment department, for now, I need to ask you to wait a little bit more, sorry for this delay :( Thanks a lot for your understanding and patience! If you have any other questions, please let us know. Best wishes, [EDIT]" It's more than 3 weeks now since they're holding my deposit now and no new answers from them. Many thanks, [EDIT]

Hello, Do you require any additional information from me? Best regards, [EDIT]

Hi Publo,

Our understanding is that the missing deposits have now been credited to your account. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi, Unfortunately it hasn't been credited to my casino account or credited back to my Ecopayz account. Best regards, [EDIT]

Hi Publo,

The operator informs us that your deposit was credited to your account on the 15/02, you have played with it and withdrawn.

Can you confirm?

Thanks,

ThePOGG

Hi Publo,

I'm following-up on the above?

Thanks,

ThePOGG

Hi, I confirm that finally the deposit was added to my casino account and I made a successful withdrawal. Many thanks, [EDIT]

Hi Publo,

Thanks for letting us know - it is appreciated!

ThePOGG