Android Phone

iPad

iPhone

Android Tablet

Windows

Australian Dollar

Bitgesell

Euro

Norwegian Krone

Swedish Krona

US Dollar

Amaya

Aristocrat

Bally

Barcrest

Microgaming

NeoGames

NetEnt

Play'n Go

QuickSpin

UKGC

Wixstars Casino

Bankcontact Mistercash

Boleto

Euteller

Fastbanktransfer

Giropay

Ideal

Instadebit

Maestro

Master Card

Neteller

Nordea

Paysafecard

Poli

Siru

Skrill

Skrill 1 Tap

Sofort

Ticket Premium

Trustly

Use My Funds

VISA

Zimpler

Chat

Email

Phone

Hi Svenobdam - welcome to ThePOGG.com!

Operators tend to ask from notarised ID when they have reason to believe that the person named on the account is not the person operating the account. While we'll be happy to contact the operator for you, you will need to comply with this request if they have reasonable grounds for their conclusion.

It shouldn't be difficult to get notarized ID. Any Notary Public can do this for you and a quick Google search turns up hundreds of them across Holland.

Thanks,

ThePOGG

Hello again,

Thank you so much for your quick response.

There is absolutely no doubt at the casino that I am not who I say i am. they indicate that the standard procedure. 

This is also strange, because I have plaiyed another site of AGS casino (hopa) and there was no problem with my witdrawl at that time.

They also require a picture of my face next to my ID proof, this is also the first time a casino ask this documents. It's just discouraging.

is it possible that you mediate in this case.

Thank you so much for now.

Best regards,

[EDIT]

Supplement.

I keep getting e-mails in which an offer is made me return to my payout and in case of loss of the ENTIRE AMOUNT of a bonus amount recover 15 percent (300 euro)

Hi Svenobdam,

I have spoken to the operator and there is clear doubt that the person operating this account is the same person named on the account. There is no possibility that this requirement will be dropped.

As pointed out above there are a large number of Notary Publics in the Netherlands that should be able to help you get the required documentation.

Once you've got this if you post it to the operator via recorded post and provide us with the tracking number I'll follow-up with the operator when we confirm they've received the documents.

Thanks,

ThePOGG

Hello again,

Thank you so much for your quick response again. strange that there is doubt about my identity, but anyway, I have sent them by e-mail the requested documents this morning so i hope the casino will soon verify my account.

Thanks [EDIT]

last Wednesday i have sent Wisxtars the extra requested documents, to know, my ID including proof of identity from a civel servant including stamp and signature ( cost my a lot of money ) and a photo ID including my face ( perfectly apparent )

The problem now is that the do not give any response and my witdrawl is still pending.


I have the feeling that this casino never paid out any players, on the chat employees are getting more brutal and stop the chat uncolicited ( i stay very friendly )


It may not be possible for a casino with a MGA license to deal with customers this way?


I,m sorry to ask you again, but please help me on this one, my balance now is 5000 euro and won that 100 percent fair and square.


Best regards,

Hi Svenobdam,

I've just spoken with the operator again about this issue - they inform me you've now withdrawn successfully?

Thanks,

ThePOGG

Hi Svenobdam,

I'm following up on the above?

Thanks,

ThePOGG

Hi Svenobdam,

If we've not heard from you by Friday the 10th of November I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

An issue with obtaining Notarized ID has been resolved and Wixstars casino have paid the player. The player is non-responsive.

On 26 september 2017, I made a witdrawal of 2000 euro but its still pending. Of course i have sent common documents like a copy driver's license (both sides) a copy from my debit card and a recent utility bill. These are all approved but they also ask for a document that does not exist.
 
 They are asking for a ID document with an official stamp and a signature of a legal representative (lawyer or notary) it is impossible for me to get this document but without this document Wixstars will not cash out.
 
 Wixstars does also not longer responing to my emails.
 
 I hope you can help me
 
 Thank you very much in advance.
 
 best regards,

Wixstars - Complain Withdrawal

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

WixStars

Got a complaint about a gambling site?