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Yeti - Close Account


Resolved - Both the submitting complainant and Yeti Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Yeti Casino Review.

Player's Complaint

Good Day. My name is [EDIT]. Made a deposit to Yeti Casino/. Played for about 4 hours. Won about 400 euros. Blocked account, asked for documents. The next day, they blocked my account because the country was excluded. In the rules, my country is not excluded - Ukraine. It is not on the list. This can be viewed on the website.. During the game and during deposits, there were no messages that I could not play. My account was simply blocked and all winnings were canceled.My account  registered by this email - [EDIT].I did not use any VPN or other services.

Thank you

ave at least the age of 18.Players who reside in the Afghanistan, Albania, Algeria, Angola, Australia, Austria, Belgium, Bulgaria, Cambodia, Czech Republic, Ecuador, Estonia, France, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Lao, Latvia, Lithuania, Myanmar, Namibia, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, South Korea, Spain, Switzerland, Sudan, Syria, Taiwan, Turkey, Uganda, USA, Yemen or Zimbabwe cannot register for an Account at    

Read the casino review

5 Responses

User icon
May 5, 2020

Hi xyntallar - welcome to!

As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
May 15, 2020

Hi xyntallar,

Our understanding is that this issue was caused by some confusing relating to changes in the operator's restricted countries list. Yeti will be paying your winnings. Can you please check your account and let us know when you have received your funds?



User icon
May 27, 2020

Hi xyntallar,

Have you received your funds?



User icon
May 29, 2020

Hi. yes I received money. Thank you.

Problem resolved

User icon
June 2, 2020

Hi Xyntallar,

Thanks for letting us know - it is appreciated!


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Xyntallar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Yeti
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

May 5, 2020

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