– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
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  • Detailed game guides to help you learn to play.

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Casino Complaints

Open Complaints Closed Complaints Money Recovered

Having a problem with a casino? We can help!

Submit a Complaint

Our casino complaints service is available free for our players. We do our best to mediate between players and online casinos.

Our Alternative Dispute Resolution official holds Associate level membership with the Chartered Institute of Arbitrators.

Above you'll find a list of all complaints that has dealt with. If you have submitted a complaint and it is still in 'In Progress' status you will find your complaint at the top of this list. The only people that will be able to view a complaint that is currently being dealt with are site staff and the customer who lodged the complaint. This is to ensure privacy during the mediation which is more conducive to a successful resolution. Complaints that have been closed can be found beneath this and are open for everyone to read.

Players looking to submit a complaint should read our Guide to the Casino Complaint Process before proceeding.

Below you can find our complaint reports for various years of official ADR service:

- Oct '22 - June '23 -

- 2021-22 -

- 2020-21 -

- 2019-20 -

- 2018-19 -

- 2015-16 -'s wealth of experience managing player complaints provides us with unique insight into the business practices of a large swathe of gambling sites. This insight allows us to provide you with reliable and well-informed information on the best online casinos.

We also provide informed opinions on new online casinos ensuring that our readers are informed how about how the licenses that have opened new properties have treated players in the past. If a license has always been cooperative in the management of player complaints and has always treated players fairly you know that a new casino on this license is very likely safe to play with. Conversely, if you know that the license holder has mistreated players in the past, why would they be different now simply because they have a new URL?

To compliment our casino reviews we review the latest slots games so that our readers know the best online slots to play and conduct bonus simulations so that players can know which casino sign up bonus is best for them.

All in all, we offer our readers stacks of resources that cannot be found anywhere else.

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