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blacklisted casino thepogg

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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GSlot

GSlot rating

+

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Partially cooperative with the management of player complaints.

– Withdrawals take over 24 hours.


24Bettle Casino Review

Review last updated - May 2018

OVERVIEW | 6.82/10


24Bettle Casino are operated by Condor Malta Ltd and they are dual Licensed in Malta by the MGA and in Curacao by Curacao Egaming by one of the master license issuers. They are sister casino to: Rembrandt casino, casino Sieger and B-bets Casino. 24Bettle Casino offers a wide selection of games - in the region of 1750 - across categories including: slots, table games and progressive jackpots. Software providers include: iSoftBet, Quickspin, Tain,  Microgaming and NetEntertainment.  The casino's website utilises a: blue, black, grey and white colour scheme - its logo is its name in black and blue.

 

TRUSTWORTHINESS | 1/10


24Bettle Casino are part of the Condor Malta Ltd Group. This group carries a variety of terms we consider to be predatory in nature:

Term 87: "In the event You are not able to provide Us with the requested documents, within a reasonable time frame not exceeding thirty (30) days from the date of Our request, We may close your Player's Account and/or Your withdrawal may be refused and/or Your winnings can be voided. These consequences may also occur in the event the player is found to have supplied false or misleading information. Provision of a false or invalid phone number may additionally result in a delay in Your requests."

In place on 01/05/2018.

While KYC and fraud prevention are a critical part of any operators compliance obligations, arbitrary deadlines for the submission of documents is an unacceptable process. As long as the player can ultimately provide legitimate ID there is no justification for the operator withholding payment.

Term 94: "The Player is aware of and agrees that 24Bettle can decide at its own standards, that the maximum amount that a Player can be paid-out is € 1,000 (or the equivalent amount in US dollars or GBP currency) per week, and € 5,000 per month. All amounts larger than € 1,000 weekly, or € 5,000 monthly will be paid in terms which 24Bettle decides, until the full withdrawal amount is reached, if 24Bettle decides not to pay-out the whole amount at once. 24Bettle may, at his own discretion, also decide to pay the amount as a whole, even if the pay-out amounts will be higher than the maximum set within the paragraph. This condition also applies to winnings of (progressive) jackpots."

In place 01/05/2018.

There is no valid justification for any operator to withhold the payment of progressive jackpots at all. Progressive jackpots are paid from the jackpot fund that is collected and set aside as the play takes place. Unlike other wins that operators have to pay out of their own bankroll, progressive jackpot wins do not affect the operator's liquidity in any way. The only reason to withhold payment of these wins is to try and frustrate the player into losing the balance back.

Term 97: "No withdrawals shall be accepted from the account if a period of 3 months has lapsed from when the last successful deposit was made. A new minimum deposit is required."

In place on 01/05/2018.

Forcing players to 'play to get paid' is financial hostage taking and entirely unacceptable as a practice.

Term 98: "Bonus credits can be placed into a Player’s Account as part of a marketing campaign."

In place 01/05/2018.

Before any bonus is placed into a player's account the player should be made aware of the bonus and the operator should have ensured the player accepts the terms associated with that promotion.

This group are 10% withdrawal fees on international bank transfers with no upper cap and are not providing any information we could find detailing this policy on their website. We have seen at least one situation where this resulted in the player being charged €600 in bank transfer fees for a €2.5k as there were two failed transfer attempts and the fee was charged on each withdrawal. It is the opinion of this service that this level of fees is entirely unreasonable and likely not in line with the costs actually experienced by the operator.

The Condor Malta group are non-responsive to complaints submitted to this service.

We have identified this group actively accepting registrations (no IP blocking and country included in the registration drop down) from jurisdictions they restrict in their terms then using the terms to deny wins. This effectively free rolls all players from restricted countries.

For references see Casino Sieger Group Player Issues

BONUSES | 10 / 10


100% up to €240
Max Bonus 240
Min Deposit 24
Max Bet 30%x(d+b)
Type Cashable
Wagering 30xb
Deposit Method Restrictions:
Country/Regional Restrictions:
Bulgaria, all countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Romania, Slovakia, Spain

Terms and Conditions

The 24Bettle Welcome bonus currently consists of a bonus of 100% up to €240 plus 240 complimentary spins (the game is undefined so we will assume Starburst). Complimentary Spins are awarded at a rate of 24/day.

The minimum deposit that will trigger the bonus is €24.

This bonus has a wagering requirement of 30xbonus for the deposit bonus and 60xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 30% of the total starting balance on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Bulgaria, all countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Romania, Slovakia, Spain.

Bonus and associated winnings will expire after 30 days if you have not completed the wagering requirements.

Game Weightings:

  • Slot games: 100%
  • Video poker: 15%
  • Roulette, live and table games: 10%
  • All other games: 20%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to €240
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Value to Player for:
£24.36
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 48 hours | 8 / 10


24Bettle's Term 90 states that: "Withdrawal requests shall be processed immediately. Condor Group maintains a target of forty-eight (48) hours for the processing of pay-outs but does not hold itself liable for a specific period of time in this regard."

Minimum withdrawal - €20.

Maximum withdrawal – €1,000 per week; €5,000 per month.

10% withdrawal fees are charged on international bank transfers.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard, SoFort, Trustly, Zimpler, DotPay, QiWi, MisterCash, PayTrail and WebMoney.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


24Bettle Casino use a combination of Net Entertainment, iSoftBet, Quickspin, Tain and Microgaming software for their instant play casino platform. Check out our Net Entertainment Software Review, BetSoft Software Review and Microgaming Software Review.

Game selections are as follows:

Table Games – 64

Slots – 1616

Video Poker – 47

Live – 0

Jackpots – 4 showing but there may well be more after login.

Customer Service | 10 / 10


Email Testing Record

  • May 2018 - 2 hours 10 minutes.
  • December 2016 - No reply

Licensing | 8 / 10


24Bettle Casino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - 24Bettle Casino are licensed by one of the Curacao eGaming Master License holders that is generally unresponsive and uncooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

24Bettle does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, American Samoa, Oceania, Andorra, Antarctica, Armenia, Aruba, Australia, Bahamas, Bahrain, Belarus, Bhutan, Cambodia, Cape Verde, Costa Rica, Cote D'ivoire, Cuba, El Salvador, Estonia, Ethiopia, Faroe Islands, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Gibraltar, Grenada, Guam, Guernsey, Holy See (Vatican City State), Honduras, Hong Kong, Iran, Iraq, Isle of Man, Israel, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lesotho, Liechtenstein, Maldives, Mali, Marshall Islands, Mauritania, Mexico, Moldova, Monaco, Mongolia, Mozambique, Myanmar, Namibia, Netherlands Antilles, Nicaragua, Norfolk Island, Northern Mariana Islands, Palau, Palestinia, Panama, Philippines, Puerto Rico, Qatar, Reunion, Rwanda, Saint Helena, Saint Lucia, Samoa, Saudi Arabia, Serbia, Seychelles, South Africa, Spain, Sri Lanka, Suriname, Swaziland, Syrian Arab Republic, Tanzania, United Republic of, Trinidad and Tobago, Turkey, Turkmenistan, Turks and Caicos Islands, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Virgin Islands, British, Virgin Islands, U.S., Zimbabwe.

Contact


Contact Information:

Email : [email protected]

Slots RTP


24Bettle do not appear to give the RTPs for their games.

Comp Points


24Bettle do not appear to offer a comp points program for players.

Closing Thoughts


24Bettle Casino are Not Recommended at ThePOGG as a result of their inclusion of a variety of player unfriendly terms that are predatory in nature.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

24Bettle
Resolved

24Bettle - non-payment

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24Bettle
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24Bettle - complaint

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24Bettle
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24Bettle - Problem with withdrawal

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24Bettle
Resolved

24Bettle - refusing to give info or payout my winnings

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