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This operator is NOT recommended by This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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GSlot rating


– Fast withdrawals.

– Operator subject to strong regulatory requirement.

– Non-cooperative with the management of player complaints.

– Email support takes longer than average to respond.

Bet 365 Casino Review

Review last updated - July 2017

OVERVIEW | 3.74/10

One of the leading online gaming services, Bet 365 has over 4 million customers worldwide and employs over 1000 staff. Operated and regulated in Gibraltar, this company has built their reputation on their fantastic front-line customer service. This has been recognised when they won the prestigious 2010 ‘Operator of the Year’ award from eGaming Review Magazine.


Bet365 offer games provided by GTECH after this group were found to be providing card games that did not conform to the natural probabilities that real cards would generate.

Bet365 are listed as Predatory at Affiliate Guard Dog for changing their terms and conditions and retroactively enforcing them.

Bet365 have been non-responsive to player complaints.

For references see Bet 365 Player/Affiliate Issues

BONUSES | 7 / 10

100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 20x(d+b)
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Bet365 Welcome bonus currently consists of a bonus of 100% up to £100.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum allowed win term.

The bonus is cashable

Game Weightings:

  • All games within the Games & Keno category excluding Keno 50%
  • Baccarat (all variations except Baccarat Side Bets), Wild Viking and 3 Card Brag 25%
  • Craps, Pai Gow Poker (all variations), Red Dog, Roulette (all variations), Sic Bo and Stravaganza 20
  • Blackjack (all variations except Blackjack Surrender, Blackjack Switch and Lucky Blackjack) and Casino Hold'em 10%
  • All Video Poker games 5%
  • Live Hi-Lo, Blackjack Surrender, Blackjack Switch, Lucky Blackjack, Pontoon, Video Poker or Video Slots double-up games and Multi Spin Slot Games (Goblin’s Cave, Ocean Princess, Triple Profits, Tropic Reels and Ugga Bugga) 0%
  • All other games 100%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £100
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Value to Player for:
Bonus Value
low roller
mid roller
high roller
superhigh roller

Payout Speed: 24h | 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid in approximately 6 hours but at most 24 hours.

Banking options available - Credit/Debit cards, Neteller, Moneybookers, PayPal, Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, FastBank Transfer or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 0 / 10

Bet 365 use Playtech software for their download casino and offer a selection of IGT (WagerWorks) slots games in their instant play Games tab. Check out our Playtech Software Review.

Game selections are as follows;



Table Games – 32

Table Games – 14

Slots – 102

Slots – 57

Video Poker – 47

Video Poker – 10

Live – 11

Live – 6

Jackpots – 47

Jackpots - 14

Customer Service | 0 / 10

All our reviewers report very positive experiences with Bet 365 customer services.

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 1 hour 49 minutes
  • November 2014 - 2 hours 21 minutes
  • June 2014 - 19 minutes
  • December 2013 - 1 hours 42 minutes
  • June 2013 - 1 day 11 hours 54 minutes
  • January 2013 - 1st email - 12 minutes

Licensing | 8 / 10

Bet365 hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Bet365 currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Bet 365's products - France, French Guyana, Guadeloupe, Hong Kong, Netherlands, Martinique, Turkey, United States of America

The following countries are resticted fro participation with Bet 365's Casino and Poker products - Antigua and Barbuda, Australia, Costa Rica, Cyprus, Estonia, Israel, Latvia*, Netherlands Antilles (Curacao and Bonaire), Philippines†

*Players from Latvia are not able to play any of the Live Dealer games, however, are able to play all other bet365 products. †Players from the Philippines are blocked from all Casino and Poker (Playtech) products, as well as Playtech Games.

Contact Details;

Email : [email protected]
Phone : +448000 288 365
+44800 7810 365
Fax :+448000 328 832
Address :Customer Services
Bet 635
Festival Way
Affiliate Program - Bet365 Affiliates.

Restricted Countries

Players from United States NOT accepted.

Bet 365 does not accept players from the following countries: Antigua and Barbuda, Australia, Costa Rica, Cyprus, Estonia, Israel, Latvia, Netherlands Antilles, Philippines, United States, United States Minor Outlying Islands, Virgin Islands, U.S..


Slots RTP

Bet365 casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

Bet365 offer a unique standard Playtech comp point system. This system offers increased accrual rates for many games. Alongside this they offer improved redemption rates as you move up the VIP rankings. The earning rates for the different games are listed below; Game Points Earned per 10 units Sic Bo 2 European Roulette 1 American Roulette 1 Craps 1 Blackjack (all varieties excluding Blackjack Surrender and Blackjack Switch) 1 Casino Hold'em 1 Baccarat 1 Casino War 1 Carribbean Poker 3 Pai Gow Poker 2 Red Dog 2 Poker Three 2 Let Them Ride 2 Regular Slots (All) 3 Video Poker (All) 1 Games and Keno (All) 3 Progressive Jackpots (All) 3 Video Slots (All) 3 The Bet 365 Comp Point program offers the best value for money of any comp point program we are aware of.

Closing Thoughts

Bet365 refuse to discuss player complaints and made a hash of dealing with non-random games. We would like to like Bet365 more, but they have some lessons to learn in terms of transparency.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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